The following list includes items that cannot be shipped within the UAE under any circumstances through Your Personal Shopper:
- Arms, ammunition and parts thereof – Aerosol.
- Transmitters and radio receivers except as authorized by law.
- Toxic substances.
- Political publications.
- Gold jewelry, platinum, precious stones and silver, unless sent by insured mail.
- Dispatches and parcels in violation of the prescribed packaging conditions.
- Lighters full of gas (empty lighters are acceptable).
- Radioactive materials.
- Pork products and by-products.
- Live animals of all kinds.
- Drugs and materials that have a psychological impact.
- Publications that contain indecent pictures.
- Polished, bleached, manufactured or counterfeited pearl.
- Flammable films, celluloid or materials manufactured from celluloid.
- Flammable, explosive or other hazardous material.
- Roots-grain – plants and their parts unless accompanied by a health certificate.
- Medical drugs unless accompanied by import license.
- Alcoholic beverages.
- Offensive publications pursuant to legitimate, law and traditional custom.
- Dispatches and parcels in violation of the prescribed packaging conditions that can be a danger to postal workers, or may contaminate or damage the other letters and parcels or postal equipment
At this time the areas below are being served remotely only
|Al ai road Exit no 26 Al jazira poulitry farm||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 29 Al rawdah poulitry farm||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 37 Lisaili dxb camel and raising club||Dubai Station||Saturday, Tuesday|
|Al ai road Exit no 47 Margam,Sky dive||Dubai Station||Saturday, Tuesday|
|Al Maha Resort||Dubai Station||Saturday, Tuesday|
|Bab Al Shams||Dubai Station||Saturday|
|Al Hello||Ajman Station||Saturday, Wednesday|
|Emirates city||Ajman Station||Saturday, Wednesday|
|Wadi Al Hallo||Ajman Station||Saturday|
|Siji||Ajman Station||Saturday, Thursday|
|Tawban||Ajman Station||Saturday, Thursday|
As for now, the following areas are out of service
|J ali to Auh truck road||Dubai Station|
|Ajban||Abu Dhabi Station|
|Al Adla||Abu Dhabi Station|
|Al Ain Truck Road||Abu Dhabi Station|
|Al Faya||Abu Dhabi Station|
|Al Ghadeer Village||Abu Dhabi Station|
|Al jarf petrol station ADNOC 666||Abu Dhabi Station|
|AL Khatam||Abu Dhabi Station|
|Azab Area||Abu Dhabi Station|
|Badazaid-Western Region||Abu Dhabi Station|
|Baniyas Gravyard||Abu Dhabi Station|
|Baniyas Island||Abu Dhabi Station|
|Buhasa Area-Western Region||Abu Dhabi Station|
|Das Island||Abu Dhabi Station|
|Delma Island||Abu Dhabi Station|
|EMAL [Emirates Aluminium]||Abu Dhabi Station|
|Emirates Aluminium||Abu Dhabi Station|
|Ganthoot||Abu Dhabi Station|
|Gayathy-Western Region||Abu Dhabi Station|
|Ghwaifath-Western Region||Abu Dhabi Station|
|Habshan-Western Region||Abu Dhabi Station|
|Hameem-Western Region||Abu Dhabi Station|
|Jabel Dhana Hotel-Western Region||Abu Dhabi Station|
|Khaleefa port -Emal||Abu Dhabi Station|
|Kharafi National||Abu Dhabi Station|
|Kizad-Samha||Abu Dhabi Station|
|LIWA AREA-Western Region||Abu Dhabi Station|
|Madinat zayed-Western Region||Abu Dhabi Station|
|Murfa-Mirfa–Western Region||Abu Dhabi Station|
|Qasar Al Sarab-Western Region||Abu Dhabi Station|
|Ruwais-Western Region||Abu Dhabi Station|
|Salam living city-Western Region||Abu Dhabi Station|
|Sila-Western Region||Abu Dhabi Station|
|Swaihan||Abu Dhabi Station|
|Tarif-Western Region||Abu Dhabi Station|
|Taveela||Abu Dhabi Station|
|Tawazun Industrial Park||Abu Dhabi Station|
|Wathba jail||Abu Dhabi Station|
|Wathba Prison||Abu Dhabi Station|
|Western Region||Abu Dhabi Station|
|Al Wagan||Al Ain Station|
|Sweihan||Al Ain Station|
|SANYA – ABUDHABI AL AIN TRUCK ROAD||Al Ain Station|
|Al KhaznaD||Al Ain Station|
|ZAKHIR TRUCK ROAD new industrial area||Al Ain Station|
|Al Quaa||Al Ain Station|
|Al Dhaira||Al Ain Station|
|TOP OF HAFEET Mountain ( JABAL HAFEET )||Al Ain Station|
|Abo Samra & Remah ( al ain abo Dhabi road )||Al Ain Station|
Money will be deposited into a provided account; funds will be available after one week. Or a cheque will be provided in your name after one week.
Yes, there is a AED 3 management fee.
Yes, the rates remain the same for COD.
Once the parcel is collected from the pickup location, the customer will not be able to cancel the order. At this point, the courier will either deliver it or return it to the origin. The customer will have to pay the delivery charge in both cases. If the pickup has failed, then the customer will not be charged. Note: After trying to reach the sender twice for pickup, the courier can cancel the order. In this case, the customer will have to redo the order.
If you won’t be available at the time of delivery, our system provides three options from which you can choose when placing your order:
- Do not deliver
- Leave at door
- Leave at concierge
All data related to the access and use of our services, including all data related to Shippers (including Shippers’ Information), all data related to the provision of Delivery Services via our Services and the Shipper App, and the Shipper ID is confidential. To learn more, read Terms and Conditions for Shippers.
Our couriers are working hard to deliver your orders on time. Sometimes delays occur due to unforeseen reasons that are out of our control. In light of such delays, please contact our customer service by phone or email with your order code and we will make sure your delivery arrives as soon as possible.
Urgent delivery has a fixed charge for every weight type plus additional charge per each kilometre of the way.
Depending on the weight of the parcel, prices may vary. Rates start from AED 13 for a document up to 2 kg with our Saver option. While our Urgent Delivery option calculates rates depending on the route distance.
Yes, you do receive an air waybill which is saved in the cloud, and you can access it anytime, by going to “My orders” dashboard.
PayPal, MasterCard, Maestro, Discover
Once you’ve successfully placed the order, you can track it through your mobile application, or on our website.
The cut-off time for Same day delivery is 12:00 PM
The cut-off time for Next Business day is 16:00
Yes, charge will be normal like a return order.
In the Dashboard, click on the order code. On the order details page, you will have both options to edit or cancel it.
We do follow a regular payout cycle. We based it on delivered orders per week. Our payout cycle is from Friday to Thursday and the payout will be on the following Wednesday. Please find the sample table below:
Date of Delivery Payout Date
Jan 04-10, 2019 Jan 16, 2019
Jan 11-17, 2019 Jan 23, 2019
Jan 18-24, 2019 Jan 30, 2019
In case that the payout date is a holiday, it will be the next working day.
We send your money to your account via bank transfer. In case you haven’t provided your bank details yet, please send an email to firstname.lastname@example.org and provide the following details:
- Wing Account Login
- Bank Name
- Account Name
- Account Number
- Swift Code
Please send Bank details to email@example.com.
Once you provided the information, we will forward it to the finance team and they will process your payout.
When sending the bank details, it is a MUST to send it in a text form and not a screenshot. This is to avoid mistake on your bank details.
WING DMCC is an Amazon company established in 2016.
WING Delivery Marketplace provides the most innovative mobile and web-based user-friendly delivery solution for businesses and individual consumers.
WING offers domestic and international deliveries for businesses and individuals through our Marketplace partners in UAE.
No, Wing is not a courier, it is a delivery marketplace. We are partnered with more than 20 couriers in the region to deliver the shipments to the end customers.
Yes, we do have cash on delivery options for domestic shipments only.
Upon placing an order, you can find the “Cash on Delivery” button, you can click on that and put the amount that will be collected from the recipient.
No, we only need your bank details once. After that, it will be automatic. You will receive your payout directly to your bank account per payout.
No, we only deduct AED 3 per payout for the bank transfer charge.