What if you missed your delivery?
Delivery failures are unfortunate, althought there is no courier company that can avoid it. Delays and delivery failures can happen for many reasons, such as road traffic, incorrect time-management, pick up delays etc. The delivery depends
However this still leaves the question of receiving goods when and where customers want largely unanswered. The major issue is that the responsibility to solve this has mainly been left to delivery companies which results in your customers receiving the all too common, ‘Sorry, we missed you’ calling card.
So, what happens when a customer misses a delivery?
Their online purchase turns from a convenient buying experience into an inconvenient collection experience, as they now need to find a collect point; stand in line for half an hour listening to elevator music; while they wait for the parcel they have paid good money for. This doesn’t bode well for customer satisfaction or loyalty.
There are several ways to solve missed deliveries. This includes giving customers more choice in delivery options but simpler than that, by just sharing more accurate information regarding their delivery (like an ETA, an option to provide ATL etc.). Isn’t it time your customers benefited from greater transparency and flexibility during the delivery process?