What happens to returned or not delivered shipments?
Once the parcel is collected from the pickup location, the customer will not be able to cancel the order. At this point, the courier will either deliver it or return it to the origin. The customer will have to pay the delivery charge in both cases. If the pickup has failed, then the customer will not be charged. Note: After trying to reach the sender twice for pickup, the courier can cancel the order. In this case, the customer will have to redo the order.